FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions:

1. What payment methods do you accept?

We accept Visa, Mastercard, and American Express, PayPal for your convenience when shopping online.

2. How long does it take to process and deliver an order?

Orders are prepared within 12 to 24 hours after payment confirmation. Delivery time varies from 5 to 20 business days, depending on your location and product availability. Packages are delivered by QualityPost, UPS, DHL and FedEx.

3. How can I change the shipping address after placing my order?

If you need to change the shipping address and your order has not yet been processed (within the first 12 to 24 hours), please contact our customer service team by writing to info@suchheel.com with the subject "Address Change." We will do our best to assist you. However, if your order has already been shipped, we cannot guarantee that the shipping address can be modified.

4. How can I cancel my order after placing it?

Due to the quick processing of our orders (within the first 12 to 24 hours), we cannot accept cancellations once the order has been confirmed. Before finalizing your purchase, please ensure that you carefully review your details and payment amount during the three confirmation stages. This will ensure that you are completely satisfied with your order before confirming it.

5. Do you offer international shipping?

Currently, our deliveries are limited to addresses within Mexico and America.

6. How can I track my order?

After making your purchase online, you will receive a confirmation email with a tracking link so you can monitor the progress of your shipment. If you have any additional questions, please feel free to contact our customer service team.

7. Do you offer express shipping options?

Yes, we offer express shipping options for those who wish to receive their orders faster. You can select this option during the checkout process for an additional cost.

8. Can I track my order in real-time?

Yes, once your order is shipped, you will receive a tracking number that can be used to monitor the progress of your shipment in real-time through our website or the courier service used.

9. What should I do if my order does not arrive within the estimated time?

If your order does not arrive within the estimated time, please contact us immediately. We will check the status of your order and take the necessary steps to resolve any issues as quickly as possible.

10. Do you have a rewards or membership program for frequent customers?

Currently, we do not have a rewards or membership program, but we encourage you to subscribe to our newsletter to receive special offers and exclusive promotions.

11. What measures do you take to ensure the security of my personal and payment information?

We take the security of your personal and payment information very seriously. We use state-of-the-art encryption technologies and follow best security practices to protect your information at all times.